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Best Buy

Best Buy Store Details
2,078,979 customers have rated this store since March 2001

 
4.6
See all ratings
All Ratings
  • 4.4 Prices relative to other online merchants
  • 4.4 Customer support
  • 4.3 Ease of finding what you are looking for
  • 4.6 Charges stated clearly before order submission
  • 4.6 Availability of product you wanted
  • 4.3 Clarity of product information
  • 4.4 Variety of shipping options
  • 4.6 Shipping charges
  • 4.6 Overall satisfaction
  • 4.4 Selection of products - Types of products available
  • 4.6 Product met expectations
  • 4.6 On-time delivery - Product arrived when expected
  • 4.4 Would shop here again
  • 4.3 Overall look and design of site
  • 4.6 Order tracking
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Best Buy is a Minnesota based company that offers over 100,000 compact disks, cassettes and DVD videos online. Customers can register to receive frequent updates, discounts and a faster ordering process. Visitors may also purchase gift certificates and coupons online.
Contact Information
Physical Address: PO Box 9312
Minneapolis MN 55440
UNITED STATES
Customer Service: Tel: 888-237-8289
Email: onlinestore@bestbuy.com
Web site: http://www.bestbuy.com
Features & Services

Ordering Methods
Order phone number: (888) BESTBUY
Toll-free order phone number: (888) BESTBUY
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
11 Reviews TotalReviews 1 - 10 of about 11
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
Thursday, March 22, 2012 8:09 AM
Great customer service!
They are always super-friendly and helpful.
  • 3.0 Would shop here again
  • 3.5 Overall satisfaction
  • 4.5 Product met expectations
  • 3.0 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 3.5 Availability of product you wanted
  • 4.0 Order tracking
  • 4.5 
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 2.5 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
by Revonne, Saturday, March 10, 2012 10:42 PM
It was a mix up online concerning the shipping method. I wanted the items shipped to my physical address. Instead, they were shipped to a store. However, once I explained my problem to customer service personnel, the order was reversed and shipped to my home. That is the only reason that I did not give high marks on most choices.
I shop for most products such as toner and office supplies from Best Buy. I have found that the store usually have what I need. I wish, however, that the store had more camera equipment and accessories.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 3.5 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by CorvetteMom, Wednesday, March 07, 2012 10:33 AM
I ordered my movie from Best Buy, because of the price comparison.
Unable to create an account, so I checked out as a guest...Not a problem with doing that... I'm a satisfied customer!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 3.5 Shipping charges
  • 3.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 3.0 Prices relative to other online merchants
by chw, Tuesday, March 06, 2012 8:57 AM
Quality product - good pricing - problem free shipping
  • 4.0 
Saturday, March 03, 2012 7:39 AM
I never bought anything from best buy on Feb 19 any any time in late Feb 2012
  • 4.5 Would shop here again
  • 4.0 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 4.5 Customer support
  • 3.0 
  • 2.0 Selection of products - Types of products available
  • 2.5 Overall look and design of site
  • 2.0 Ease of finding what you are looking for
by BUSY NANNA, Thursday, March 01, 2012 8:57 AM
ORDERING WAS EASY HAD PRODUCT WHEN STATED
WEBSITE VERY HARD TO UNDERSTAND., DON'T KNOW ABOUT PRODUCT TILL I RECIEVE IT WHICH IS VERY SOON I HOPE OR NEVER ORDER AGAIN
  • 1.5 Customer support
  • 4.0 Shipping charges
  • 4.0 
  • 4.0 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by Papa Oscared, Sunday, February 26, 2012 2:27 PM
i ordered a GPS unit online to pick up at the "local" (15 miles away), store. I went to the store about an hour after placing the order to be informed it hadn't yet made it from the storeroom at the back of the store to the customer service counter in front. I told the customer service rep I needed the item and did not have time to wait around for another hour and wanted to cancel the order. I was informed I had to do it over the phone. I left Best Buy and went across the parking lot to Digital City and purchased the same item. I came home and called Best Buy and cancelled the order I'd placed with them. They canceled the order with no problem and credited my account with the refund.
  • 2.5 Would shop here again
  • 3.5 Overall satisfaction
  • 3.0 Product met expectations
  • 3.0 On-time delivery - Product arrived when expected
  • 0.5 Availability of product you wanted
  • 1.0 Clarity of product information
  • 2.5 Selection of products - Types of products available
  • 1.5 Ease of finding what you are looking for
  • 2.0 
  • 2.0 Overall look and design of site
by Jennifer, Wednesday, February 22, 2012 5:30 PM
The DVD I wanted was no longer available. Purchased with a gift card which I no longer have. I called customer service. They said they would credit my credit card that I had to use for the balance of the purchase but I was not credited
DVD's did not all have a description. No length of time listed, either. As I ordered, had to keep refreshing pages that would not come up. Website would not let me change the address that I wanted these shipped to.
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 4.0 
  • 5.0 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by Nicholas, Tuesday, February 21, 2012 9:24 PM
Great Store and Great Selection
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Prices relative to other online merchants
by great gran3, Tuesday, February 21, 2012 6:23 AM
My order came in 3 day's , awesome.
I like the fact of ordering on line and not have to worry about it being a safe site.
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