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Select Rugs

Select Rugs Store Details
24 customers have rated this store since September 2008

 
4.1
See all ratings
All Ratings
  • 4.4 Would shop here again
  • 3.8 On-time delivery - Product arrived when expected
  • 4.2 Product met expectations
  • 4.5 Prices relative to other online merchants
  • 4.8 Shipping charges
  • 4.0 Customer support
  • 4.5 Selection of products - Types of products available
  • 4.8 Charges stated clearly before order submission
  • 4.3 Availability of product you wanted
  • 4.4 Clarity of product information
  • 3.8 Order tracking
  • 4.4 Variety of shipping options
  • 4.1 Overall satisfaction
  • 4.4 Ease of finding what you are looking for
  • 4.4 Overall look and design of site
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Contact Information
Physical Address: 890 W. Elliot
Gilbert AZ 85233
UNITED STATES
Customer Service: Tel: 8004354978
Email: sales@selectrugs.com
Web site: http://www.selectrugs.com
Features & Services

Ordering Methods
Order phone number: 8004354978
Toll-free order phone number: 8004354978
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
4 Reviews TotalReviews 1 - 4 of about 4
  • 3.0 Customer support
  • 4.5 Selection of products - Types of products available
  • 4.5 Clarity of product information
  • 4.5 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
  • 5.0 Shipping charges
  • 4.5 
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
Friday, April 06, 2012 7:40 AM
My initial experience with SelectRugs and the ordering process was superb. I was also very happy with the price as well as the quality of the product. There appears to be a disconnect with SelectRugs and the manufacturers shipping the items. Six days after placing my order, I had not received a ship-confirmation e-mail. I contacted customer servicevia e-mail. Their response was, "Let me check with the manufacturer." That day, I coincidentally received a ship confirmation for the rug. About 4 days later, the same day I received a ship confirmation for the rug pad, I received the delivery.
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 5.0 Order tracking
  • 4.0 Customer support
  • 4.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by ydnic38, Monday, March 19, 2012 12:10 PM
First time I ordered the rug, the order did not "get processed" because I was told there was no zip code on the order but yet no one tried to contact me about it. I waited 3 weeks to find out it had not been processed after I finally called.
  • 4.5 Would shop here again
  • 3.0 Overall satisfaction
  • 3.0 Product met expectations
  • 3.0 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 4.0 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 
  • 5.0 Shipping charges
  • 4.0 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.5 Clarity of product information
by Cookie, Thursday, March 01, 2012 12:46 PM
Been very happy with previous items. Was not what I wanted with the quality of these rugs.
  • 5.0 Would shop here again
  • 4.0 Overall satisfaction
  • 5.0 Customer support
  • 4.0 Order tracking
  • 3.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 4.0 Prices relative to other online merchants
by pattybounce, Friday, February 24, 2012 8:43 AM
Have only received partial order. Select Rugs checked for me. Company was holding up order until they had total order available, but it was resolved and I will receive what is in stock and wait for rest. Very helpful people and pleasant at Select Rugs.
A great experience from presentation of the product online and my interaction with customer service reps.
 
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