Customer Reviews |
| 139 Reviews Total | |
- 5.0 Would shop here again
- 5.0 Overall satisfaction
- 5.0 Product met expectations
- 5.0 On-time delivery - Product arrived when expected
- 5.0 Order tracking
- 5.0 Availability of product you wanted
- 5.0
- 5.0 Clarity of product information
- 5.0 Selection of products - Types of products available
- 5.0 Ease of finding what you are looking for
- 5.0 Overall look and design of site
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by Dedo, Sunday, May 20, 2012 10:06 AM
Dell makes it easy and professional on all purchases. I will always buy my computer supplies and possibly future other electronic products from them anytime.
I love Dell they are easy to use and have high quality products.
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- 5.0 Would shop here again
- 5.0 Overall satisfaction
- 5.0 Product met expectations
- 5.0 On-time delivery - Product arrived when expected
- 4.0 Customer support
- 5.0 Order tracking
- 5.0 Availability of product you wanted
- 4.0
- 5.0 Shipping charges
- 4.5 Variety of shipping options
- 5.0 Charges stated clearly before order submission
- 4.0 Prices relative to other online merchants
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Sunday, May 20, 2012 6:54 AM
my only issue was talking to the rep. must have been a call cneter in india?? lots of backround noise, man had to repeat things!!
this will be our first dell experience, we've heard a lot of good comments about there computers!
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- 5.0 Would shop here again
- 4.5 Overall satisfaction
- 5.0 Product met expectations
- 5.0 On-time delivery - Product arrived when expected
- 5.0 Customer support
- 5.0 Order tracking
- 5.0 Availability of product you wanted
- 5.0
- 5.0 Clarity of product information
- 5.0 Selection of products - Types of products available
- 5.0 Ease of finding what you are looking for
- 5.0 Overall look and design of site
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Saturday, May 19, 2012 8:24 PM
Keep up the good work.
Keep up the good work.
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- 2.5 Would shop here again
- 4.0 Overall satisfaction
- 0.5 Customer support
- 5.0
- 5.0 Shipping charges
- 5.0 Variety of shipping options
- 5.0 Charges stated clearly before order submission
- 5.0 Prices relative to other online merchants
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by dgrous, Friday, May 18, 2012 5:01 PM
Terrible support personnel. Very difficult to understand because of their broken English. One support person hung up on me because information could not be understood by support and/or would not listen to what I was trying to get across the return problems that had happened. Had no idea what had already been done since original call to support. This experience I had with Dell has been by far the worst I have ever had with any computer hardware vendor since I started using and teaching computer technology in the early 1980's. Dell and the others all want our busy, but it is getting back to no customer support after purchase. When you thought things had improved you were thrown back in time to lousy customer service, but this time you can't understand the non-English speaking so-called support staff.
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- 5.0 Would shop here again
- 5.0 Overall satisfaction
- 5.0 On-time delivery - Product arrived when expected
- 5.0 Order tracking
- 5.0 Availability of product you wanted
- 5.0 Shipping charges
- 4.0 Variety of shipping options
- 0.5 Charges stated clearly before order submission
- 2.0 Selection of products - Types of products available
- 1.5 Overall look and design of site
- 4.0 Ease of finding what you are looking for
- 4.5
- 5.0 Clarity of product information
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by Anonymous, Friday, May 18, 2012 9:44 AM
Somehow, my order was shipped in a way that the transport company said it would take days fewer to get to me than I expected, and it came late in the day the day the transportation company said, which was 3 days sooner than I expected. Bizrate didn't give me the same order arrival estimation time that Dell did, and it arrived sooner than Dell said it would. On one of the free shipping options. I've been WAITING DAYS for this bizrate follow up to get to me.
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- 5.0 Would shop here again
- 5.0 Overall satisfaction
- 5.0 Product met expectations
- 5.0 On-time delivery - Product arrived when expected
- 5.0 Customer support
- 5.0 Order tracking
- 5.0 Availability of product you wanted
- 4.5 Shipping charges
- 4.5 Variety of shipping options
- 5.0 Charges stated clearly before order submission
- 5.0
- 5.0 Prices relative to other online merchants
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by RonS, Friday, May 18, 2012 7:36 AM
Great product. Got it on sale plus a coupon discount. Always look for coupons before buying -- they are on the website. Really like the monitor; the USB ports were essential to my envoronment.
Waited for the product to go on sale; also researched it on CNET. Can't wait for it to arrive. Customer reviews were very helpful.
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- 5.0 Would shop here again
- 5.0 Overall satisfaction
- 5.0 Product met expectations
- 5.0 On-time delivery - Product arrived when expected
- 5.0 Order tracking
- 5.0 Availability of product you wanted
- 2.5
- 2.5 Shipping charges
- 3.5 Variety of shipping options
- 2.5 Charges stated clearly before order submission
- 2.5 Prices relative to other online merchants
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Thursday, May 17, 2012 9:17 AM
This is my second Dell computer. I was very happy with the first one, so I saw no reason to purchase from a different vendor.
I find it hard to navigate the Dell site to order what I need. They need to set up My Account to make it easier to reorder each time.
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- 4.5 Would shop here again
- 3.0 Overall satisfaction
- 3.0 Product met expectations
- 4.5 On-time delivery - Product arrived when expected
- 3.0 Availability of product you wanted
- 3.5 Clarity of product information
- 4.0 Selection of products - Types of products available
- 3.0 Ease of finding what you are looking for
- 4.0
- 3.0 Overall look and design of site
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Wednesday, May 16, 2012 5:35 AM
Prices of long-lasting ink cartridges should be lower.
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- 5.0 Would shop here again
- 5.0 Overall satisfaction
- 5.0 Product met expectations
- 5.0 On-time delivery - Product arrived when expected
- 5.0 Availability of product you wanted
- 5.0 Order tracking
- 5.0 Customer support
- 5.0
- 5.0 Shipping charges
- 5.0 Variety of shipping options
- 5.0 Charges stated clearly before order submission
- 5.0 Prices relative to other online merchants
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by Martie, Tuesday, May 15, 2012 8:41 AM
I accidently ordered the wrong battery for my laptop. When I emailed customer service, I rec'd a phone call the next day. The lady understood my problem and gladly sent me the correct battery, and emailed me the return label for me to return the wrong battery. I have now rec'd the correct battery and returned the wrong one. She was very friendly, understand and helpful.
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- 5.0 Would shop here again
- 5.0 Overall satisfaction
- 5.0 Product met expectations
- 5.0 On-time delivery - Product arrived when expected
- 5.0 Order tracking
- 5.0 Availability of product you wanted
- 5.0
- 2.5 Shipping charges
- 5.0 Variety of shipping options
- 5.0 Charges stated clearly before order submission
- 5.0 Prices relative to other online merchants
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by edresslr, Monday, May 14, 2012 9:27 AM
This purchase was made with a gift card that I received for purchasing my Dell last December. It would be difficult to complain about receiving my recent order for FREE. Very happy Dell customer!!!
I spent a $50.00 gift card that I had received with my recent Dell computer purchase. It was difficult to decide what to purchase.
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