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Sephora.com

Sephora.com Store Details
1,153 customers have rated this store since January 2001

 
4.4
See all ratings
All Ratings
  • 4.3 Availability of product you wanted
  • 4.5 On-time delivery - Product arrived when expected
  • 4.4 Overall satisfaction
  • 4.5 Charges stated clearly before order submission
  • 4.3 Overall look and design of site
  • 4.4 Selection of products - Types of products available
  • 4.0 Prices relative to other online merchants
  • 4.2 Variety of shipping options
  • 4.4 Would shop here again
  • 3.8 Shipping charges
  • 4.2 Customer support
  • 4.2 Ease of finding what you are looking for
  • 4.3 Clarity of product information
  • 4.4 Product met expectations
  • 4.4 Order tracking
*Ratings are for the past 90 days only.
 
Store description: Sephora is a beauty and cosmetics store offering a huge selection of brand name fragrances, cosmetics and well-being products. The site offers general and specific beauty advice, is fully searchable by brand name or product, and features a 'beauty question of the week'.
Contact Information
Physical Address: 525 Market Street
San Francisco CA 94105
UNITED STATES
Customer Service: Tel: (877) 737-4672
Web site: http://www.sephora.com
Features & Services

Ordering Methods
Order phone number: 877-SEPHORA or 877-737-4672
Toll-free order phone number: 877-SEPHORA or 877-737-4672
Order fax number: 415-284-3424
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
17 Reviews TotalReviews 1 - 10 of about 17
  • 3.5 Ease of finding what you are looking for
  • 3.5 Overall look and design of site
  • 4.5 Selection of products - Types of products available
  • 3.5 Clarity of product information
  • 2.5 Charges stated clearly before order submission
  • 3.0 Prices relative to other online merchants
  • 3.5 Variety of shipping options
  • 2.5 Shipping charges
  • 3.0 Availability of product you wanted
  • 3.0 Order tracking
  • 3.0 Customer support
  • 3.0 On-time delivery - Product arrived when expected
  • 4.0 Product met expectations
  • 4.0 Overall satisfaction
  • 4.5 Would shop here again
by Crickett, Tuesday, April 24, 2012 9:48 PM
Sometimes the prices there are a bit much but overall are god.
  • 4.5 Overall satisfaction
  • 4.5 Would shop here again
Tuesday, April 24, 2012 3:28 PM
Purchased in store not online.
  • 3.0 Ease of finding what you are looking for
  • 3.5 Overall look and design of site
  • 3.5 Selection of products - Types of products available
  • 3.5 Clarity of product information
  • 3.0 Charges stated clearly before order submission
  • 3.5 Prices relative to other online merchants
  • 3.5 Variety of shipping options
  • 0.5 Shipping charges
  • 3.0 Availability of product you wanted
  • 4.5 Order tracking
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 Product met expectations
  • 4.0 Overall satisfaction
  • 4.5 Would shop here again
by visages06, Tuesday, April 24, 2012 2:16 PM
free shipping without a minimum would be appreciated; had to wait a long time for an item to get back in stock
  • 5.0 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
  • 5.0 Selection of products - Types of products available
  • 5.0 Clarity of product information
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
  • 4.5 Variety of shipping options
  • 4.0 Shipping charges
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 4.5 Overall satisfaction
  • 5.0 Would shop here again
by metsgirl61, Tuesday, April 24, 2012 1:39 PM
Love this site!
  • 4.0 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
  • 4.5 Selection of products - Types of products available
  • 4.0 Clarity of product information
  • 4.5 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
  • 4.5 Variety of shipping options
  • 3.0 Shipping charges
  • 4.0 Availability of product you wanted
  • 4.0 Order tracking
  • 4.0 On-time delivery - Product arrived when expected
  • 4.5 Product met expectations
  • 4.5 Overall satisfaction
  • 5.0 Would shop here again
by luvmybabek, Tuesday, April 24, 2012 12:02 PM
I love Sephora and would be devastated if it were no longer available to me!
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
  • 5.0 Selection of products - Types of products available
  • 5.0 Clarity of product information
  • 4.5 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
  • 4.0 Variety of shipping options
  • 4.0 Shipping charges
  • 5.0 Availability of product you wanted
  • 4.5 Order tracking
  • 5.0 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 Would shop here again
by jm, Tuesday, April 24, 2012 12:00 PM
A friend recommended this site to me and I am very glad that she did. This is only my second order from them but I'm sure the relationship will continue.
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
  • 4.5 Selection of products - Types of products available
  • 4.5 Clarity of product information
  • 4.5 Charges stated clearly before order submission
  • 3.5 Prices relative to other online merchants
  • 4.5 Variety of shipping options
  • 4.5 Shipping charges
  • 1.5 Availability of product you wanted
  • 4.5 Order tracking
  • 1.0 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Product met expectations
  • 4.5 Overall satisfaction
  • 4.5 Would shop here again
by cake, Tuesday, April 24, 2012 11:10 AM
Sephora offered samples but only sent two of three. The did not send a substitute as stated. The also put the item I ordered on sale three weeks after, and stated that they would not refund the difference.
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
  • 5.0 Selection of products - Types of products available
  • 5.0 Clarity of product information
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
  • 5.0 Variety of shipping options
  • 5.0 Shipping charges
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 Would shop here again
Tuesday, April 24, 2012 9:35 AM
my go to place; especially LOVE the choice of perfume samples with each order
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
  • 5.0 Selection of products - Types of products available
  • 5.0 Clarity of product information
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
  • 5.0 Variety of shipping options
  • 5.0 Shipping charges
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 Would shop here again
by lorialcorn2006, Tuesday, April 24, 2012 8:31 AM
sephora Rocks I love them
  • 4.0 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
  • 4.0 Selection of products - Types of products available
  • 4.0 Clarity of product information
  • 4.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
  • 4.0 Variety of shipping options
  • 4.0 Shipping charges
  • 4.0 Availability of product you wanted
  • 4.0 Order tracking
  • 4.0 Customer support
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Product met expectations
  • 4.0 Overall satisfaction
  • 4.0 Would shop here again
by Ms.Shoppee, Tuesday, April 24, 2012 8:29 AM
I am glad there is a Sephora location in downtown Chicago (Block 37 Mall).
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