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Signature Hardware

Signature Hardware Store Details
7,480 customers have rated this store since September 2001

 
4.4
See all ratings
All Ratings
  • 4.4 Would shop here again
  • 4.7 Charges stated clearly before order submission
  • 4.4 Variety of shipping options
  • 4.4 Overall satisfaction
  • 4.4 Ease of finding what you are looking for
  • 4.4 Clarity of product information
  • 4.5 Product met expectations
  • 4.4 Shipping charges
  • 4.6 On-time delivery - Product arrived when expected
  • 4.2 Prices relative to other online merchants
  • 4.5 Selection of products - Types of products available
  • 4.6 Order tracking
  • 4.3 Overall look and design of site
  • 4.6 Availability of product you wanted
  • 4.3 Customer support
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Signature Hardware offers a distinct balance of hard-to-find products for kitchen and bath renovations. Inside you'll find antique style clawfoot tubs, pedestal and console sinks, handmade copper sinks, soaking tubs, shower kits, whirlpool baths and much more.
Contact Information
Physical Address: 2700 Crescent Springs Pike
Erlanger KY 41017
UNITED STATES
Customer Service: Tel: 1-866-855-2284
Fax: 859-431-4012
Email: sales@signaturehardware.com
Web site: http://www.signaturehardware.com
Features & Services

Ordering Methods
Order phone number: (877)855-2284
Toll-free order phone number: (877)855-2284
Order fax number: 1-859-431-4012
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: Truck
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
42 Reviews TotalReviews 1 - 10 of about 42
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
by jon, Monday, May 21, 2012 7:09 AM
I just used the standard free shipping and the product came in 2 Days I was very happy with this. If I would have paid for the fester shipping it would have been a waste of money. I ordered a vessel sink, it cam packaged very securely and I was happy with the product.
the Cosima Rectangular Resin Vessel Sink i ordered looks freat on the website i hope it is a nice when it arives
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Thursday, May 17, 2012 6:43 AM
Extremely pleased with our purchase!!!!!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 4.5 Prices relative to other online merchants
Monday, May 14, 2012 5:46 AM
I indicated "n/a" for customer support because I didn't' need to contact them. And I indicated "n/a" for how the product met expectations because I haven't opened it, yet.
  • 4.0 Would shop here again
  • 4.0 Availability of product you wanted
  • 3.5 Order tracking
  • 2.5 Customer support
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Product met expectations
  • 4.0 Overall satisfaction
  • 3.5 
by nar, Saturday, May 12, 2012 8:34 PM
Signature responded to my email but not my phone call. I still am not sure how to prep the product I bought (teak bath stool).
my wife liked the item in the catalog
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 3.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by Stan, Monday, May 07, 2012 8:56 AM
Very pleased with them.
Very pleased with selection of hard to find items. Pleased with speed of shipping on last order.
  • 4.5 Would shop here again
  • 3.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.0 Customer support
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
by bath maven, Saturday, May 05, 2012 9:34 AM
Great store with lots of items at fair prices. The towel bar should have had a template with it to mark everything on the wall. It would have been a lot easier, for one person, to hang.When I received the order, there was a catalog and while glancing through that, I found the wooden flush-mount floor vents at a fair price and several options. I'll be ordering those shortly.The one thing I DID find was the operators didn't have enough information to answer my questions, however, when I asked if they were just guessing at the answer, the admitted that and sent me over to someone who actually knew what he was talking about. Much better.
Great website and I especially like all the information about the product you give, which others don't. They should look to you for web design abnd product information. It's essential to purchase. I tried to call and order that way, but couldn't get through and if I didn't have enough info, I would have gone elsewhere. But as it turned out, I was able to order online.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Wednesday, May 02, 2012 5:36 AM
Excellent qualtiy vs. price. Very pleased.
  • 0.5 Would shop here again
  • 1.0 Overall satisfaction
  • 0.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 0.5 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 3.5 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.5 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 Clarity of product information
by kooter, Thursday, April 26, 2012 12:46 PM
Good selections and prompt shipping, but the wall mount sink I ordered did not include any mounting hardware or instructions. No response from customer service.
Easy and straight forward site.
  • 2.5 Would shop here again
  • 1.0 Overall satisfaction
  • 1.5 Product met expectations
  • 0.5 On-time delivery - Product arrived when expected
  • 1.5 Customer support
  • 2.5 Order tracking
  • 0.5 Availability of product you wanted
  • 4.0 
  • 5.0 Shipping charges
  • 4.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
Thursday, April 26, 2012 6:28 AM
Whe an order is placed or more than one item an one item is on back order the customer should have the option to have it held or shipped
Repeat shopper from the first home I built in 2003
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.5 Shipping charges
  • 4.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
Saturday, April 21, 2012 6:21 AM
Actually, I filled out this survey shortly after receiving the item. I LOVE Signature Hardware.
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