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Drs. Foster & Smith

Drs. Foster & Smith Store Details
17,736 customers have rated this store since April 2003

 
4.7
See all ratings
All Ratings
  • 4.7 Overall satisfaction
  • 4.4 Ease of finding what you are looking for
  • 4.7 Customer support
  • 4.8 Would shop here again
  • 4.3 Prices relative to other online merchants
  • 4.5 Selection of products - Types of products available
  • 4.8 Charges stated clearly before order submission
  • 4.4 Overall look and design of site
  • 4.5 Variety of shipping options
  • 4.8 Product met expectations
  • 4.8 Availability of product you wanted
  • 4.8 On-time delivery - Product arrived when expected
  • 4.7 Order tracking
  • 4.6 Clarity of product information
  • 4.6 Shipping charges
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Contact Information
Physical Address: 2253 Air Park Road
Rhinelander WI 54501
UNITED STATES
Customer Service: Tel: 1-800-381-7179
Fax: 1-800-776-8872
Email: CustomerService@DrsFosterSmith.com
Web site: http://www.DrsFosterSmith.com
Features & Services

Ordering Methods
Order phone number: 1-800-381-7179
Toll-free order phone number: 1-800-381-7179
Order fax number: 1-800-776-8872
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: Expedited, FedEx 2nd Day
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
789 Reviews TotalReviews 1 - 10 of about 789
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by M&M's mom, Monday, May 21, 2012 7:19 PM
This was my first prescription order from Drs. F&S. They offered the national brand at the lowest price with free shipping. I ordered online, they contacted my vet and I received the entire order within 4 business days. I will continue to use Drs F&S for all my pet meds.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 3.5 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by John, Monday, May 21, 2012 4:33 PM
Great selections and even better pricing....
been dealing with this company for several yrs and their prices continue to get better and better compared to other online companies as well as in store purchasing...
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.5 
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
by Cissy, Monday, May 21, 2012 11:51 AM
I really like the fact that all flea and tick medications are shipped free. I live in the country and this year has been very bad for ticks..I have three dogs, all over 100 lbs and your prices are much more reasonable than going to the vet every time. I rotate their tick medications as I think it makes better results.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
by Lev, Monday, May 21, 2012 10:43 AM
This feeder is of better quality than the look-alike (gift) that I was replacing.
You had the exact feeder that I was looking for to replace a previous one, only yours is better with removable metal ports. Previous had plastic ports that eventually failed.
  • 2.5 Would shop here again
  • 2.5 Overall satisfaction
  • 1.5 Product met expectations
  • 3.5 Availability of product you wanted
  • 3.5 Order tracking
  • 3.5 On-time delivery - Product arrived when expected
  • 4.0 
  • 3.5 Shipping charges
  • 3.5 Variety of shipping options
  • 3.5 Charges stated clearly before order submission
by cat lover, Monday, May 21, 2012 10:38 AM
What looked good on the screen and in the book wasn't what I thought they were and my cats do not like what I chose for them. I guess cays know best what they want and need it is too bad they can't tell us what it is.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 Order tracking
  • 4.5 Availability of product you wanted
  • 4.0 
  • 4.5 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.5 Clarity of product information
by petie, Monday, May 21, 2012 7:23 AM
one of the Best mail order companies around. Highly reccomended.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by RES Q ONE, Monday, May 21, 2012 5:46 AM
Drs. Foster & Smith is always very quick to contact my vet and send medication out. I like the fact that I am contacted via email with updates and tracking numbers for my order.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 3.0 Ease of finding what you are looking for
  • 3.5 
  • 3.5 Overall look and design of site
by Abbey, Sunday, May 20, 2012 6:24 PM
I was pleased with my purchase of electric fencing with dog collar. The only issue I had was some difficulty navigating the site.
I was very happy with my purchase today. My only complaint was the speed of processing of the site which made it difficult to navigate and view products.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Sunday, May 20, 2012 5:57 PM
I can always find what I am looking for at Drs Foster and Smith. The prices are great, the shipping exceptional and the merchandise is top of the line.
I always order pet and aquarium supplies from Dr Foster and Smith.Easy to locate on website, reasonably priced and delivery is always quick and efficient.
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 4.5 
by bigred, Sunday, May 20, 2012 5:04 PM
love the magazines which i could get more things right now hopefully soon
great magazine
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